Refund Policy for MRS Best Digital
At MRS Best Digital, we strive to ensure the satisfaction of our clients through our comprehensive digital marketing, web design and development, logo design, and SEO services. Our refund policy is designed to provide clarity and transparency regarding our procedures for refunds. Please review the following terms carefully.
General Terms
- Service Satisfaction: We aim to deliver high-quality services that meet or exceed your expectations. If you are not satisfied with our services, please contact us immediately so we can address your concerns.
- Eligibility for Refund: Refunds are only available under specific circumstances outlined below. Refund requests must be made within the stipulated time frames for each service category.
Digital Marketing Services
- Consultation and Strategy Services: Due to the nature of digital marketing strategy and consultation, refunds are not available once the consultation session has been completed.
- Campaign Management: If a digital marketing campaign has been launched and delivered as per the agreed strategy, no refunds will be provided. For campaigns that have not yet commenced, a partial refund may be available, minus any administrative fees and costs incurred.
- Ad Spend: Refunds for ad spend are governed by the policies of the respective advertising platforms (Google Ads, Facebook Ads, etc.). MRS Best Digital is not responsible for any ad spend refunds.
Web Design and Development Services
- Initial Deposit: A non-refundable deposit is required to begin web design and development projects. This deposit covers initial planning, design concepts, and other preparatory work.
- Project Milestones: Payments made for completed project milestones are non-refundable. If a project is canceled before a milestone is reached, a prorated refund for the remaining milestones may be considered.
- Project Completion: Once a project is completed and delivered, no refunds will be issued. We offer revisions to ensure your satisfaction with the final product.
Logo Design Services
- Initial Concept: Refunds for logo design services are not available once the initial design concepts have been delivered.
- Revision Process: We provide a specified number of revisions as part of our logo design packages. If you are not satisfied after the included revisions, additional revisions can be purchased.
- Final Delivery: Once the final logo design files are delivered, no refunds will be issued.
SEO Services
- Initial SEO Audit: Payments for initial SEO audits and assessments are non-refundable once the audit report has been delivered.
- Ongoing SEO Campaigns: For ongoing SEO services billed on a monthly basis, refunds are not available for the months already completed. If you choose to terminate the service, please notify us before the start of the next billing cycle to avoid being charged for the upcoming month.
- Guarantee Disclaimer: SEO results are influenced by various factors beyond our control, including search engine algorithms and market competition. Therefore, we do not offer performance-based refunds.
Cancellation Policy
- Notice of Cancellation: Clients must provide written notice of cancellation for any service. The notice period for cancellations varies by service type and will be outlined in the service agreement.
- Termination Fees: Cancellation of ongoing services may incur termination fees to cover the administrative costs and resources allocated to your project.
Dispute Resolution
- Contact Us: If you have any issues or disputes regarding our services, please contact us first to resolve the matter amicably. We are committed to addressing your concerns promptly and professionally.
- Mediation and Arbitration: In the event that a dispute cannot be resolved directly, both parties agree to seek mediation or arbitration before pursuing legal action.
Contact Information
For any questions or concerns about our refund policy, please contact us at:
- Email: mrsbestdigital@gmail.com
- Phone: +1
- Address: Mississauga, ON L5T 1X9, Canada